Terms & Conditions
Welcome to Aristo Logistics Company. These Terms & Conditions govern the use of our services. By booking, sending, or receiving shipments with us, you agree to the following:
1. Definitions
“We”, “Our”, “Us” – Refers to Aristo Logistics Company.
“You”, “Your” – Refers to the customer or sender.
“Shipment” – Any parcel, package, or goods transported by us.
2. Scope of Service
We provide local, nationwide, and international delivery, as well as freight and logistics solutions. Service timelines are estimates and may vary due to factors beyond our control, such as weather, customs delays, or unforeseen events.
3. Booking & Payment
All shipments must be booked with accurate sender and recipient details.
Payment must be made in full before dispatch unless otherwise agreed in writing.
Rates are subject to change without notice, but confirmed bookings will be honored at the quoted rate.
4. Prohibited Items
We do not accept:
Hazardous materials, explosives, or flammable goods
Illegal substances or items prohibited by law
Perishable goods without prior agreement
Items restricted by airline or shipping regulations
For a complete list, please contact our customer service.
5. Packaging & Labeling
You are responsible for securely packaging your items to prevent damage.
Proper labeling with full sender and receiver information is required.
We reserve the right to repackage shipments for safety or compliance purposes.
6. Delivery & Delays
We aim to meet all stated delivery times but cannot be held liable for delays caused by events beyond our control.
If delivery cannot be completed, we will attempt re-delivery or arrange pickup from our office.
7. Loss or Damage
Basic insurance coverage is included in all shipments.
Claims for loss or damage must be filed within 7 days of delivery or expected delivery date.
Additional insurance is available for high-value items.
8. Liability
Our liability is limited to the declared value of the shipment or the insurance coverage purchased, whichever is less. We are not liable for indirect losses such as loss of profit or business opportunities.
9. Privacy & Data Use
We collect and use personal data in accordance with our Privacy Policy, which explains how we protect your information.
10. Governing Law
These Terms & Conditions are governed by the laws of the Federal Republic of Nigeria.
11. Contact Us
For questions regarding these Terms & Conditions, please contact us:
Phone: 347-548-9123
Email: info@aristoexpress.com
Address: 3108 Dancing Dove Lane, NY 10036, New York, USA